How people treat you is their karma; how you react is yours.
-Wayne Dyer

I read this quote of Wayne Dyer, an American author and motivational speaker. Initially, it seems like a simple statement about life in general. It, in fact, reminded me of another management lesson of how we should always respond and not react.

Both these quotes convey the same lesson, i.e., we should watch how we behave while responding to what is done to us. We should observe if our reaction is a knee jerk response to everything or if we understand the situation and reply accordingly. Many times, it leads to either resolving conflict or aggravating a simple misunderstanding into an all-out war.

Coming back to Wayne Dyer’s quote, when we are in a situation, there are several ways to handle them. Some are knee jerk responses, while some are strategic moves planned to build a brighter future. Some may be conniving schemes that create destruction. The situation we land in may not be our karma or our destiny. However, our response to this unforeseen situation will create our karma. If we handle it gracefully and peacefully, we build good karma. By taking out our anger and seeking revenge, we only create bad karma.

To better explain it, I will narrate a small anecdote. It occurred many years ago, but it highlighted this quote.

One day, my friend and I entered the bank and met an old acquaintance. This lady lived in our neighbourhood previously, and she was notorious for her unhinged rants at passers-by. I saw the same lady verbally abusing another person. This person was thoroughly embarrassed in front of all the bank employees and customers, so she ran out crying as we all watched in shock. Now the lady saw me and started abusing me. She recognised my friend and spoke ill of me to her. But I ignored her as if I had no recollection of her. As a result, I did not react to her abuses, turning my head and going about my business. My friend acknowledged her, and while calmy speaking to her, she led the lady out of the bank. Once the lady went out, everything went back to normal. Everyone in the bank praised my friend for handling the situation. They appreciated me for not fighting back.

The lady created a situation where three different people were embarrassed. We each responded differently. The first person reacted emotionally and ran out. I ignored her and carried on with my work. My friend intervened intelligently by removing her from the bank and stopping any further conflict. The lady’s behaviour was her own karma, but each of us created our own karma while we handled the situation. Thereby, one ended up in tears, and another (my friend) ended up as the hero. Isn’t this thought-provoking?